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People Problems? Here's How To Resolve Conflict!

Type:

Studio Owner Article

Category:

Improve Staff and Customer Communication

All businesses have customers. Many have staff and business associates that you will have to deal with. Sooner are later you will have to deal with a difficult one. You may even be dealing with one right now! How you deal with it will be a huge factor in how your business will thrive and survive. One key that I recommend is that you want to be professional at all times. Try not to take anything personally that the customers may say, even if it is about you!

Reasons why people don't want to face a difficult person

Don't like confrontation

Don't want to upset the apple cart

Always want to please people

Are concerned that you may lose people

Are stressed out about how to face this issue

Let's face it, no one wakes up in the morning and says to themselves, "Oh boy, I really hope that I have to deal with a difficult person today. I am really looking for a real confrontation!" But if you are going to keep your sanity you will need to have a strategy for how you will deal and react with the difficult ones.

Below are three different groups that as studio owners you may have to face. In any circumstance, have the party come in and meet with you face to face. If someone is belligerent, abusive to you or just not good for your business, meet with them to say goodbye and show them the door, and I don't care who they are! There will be times you will need to draw a line in the sand and say enough is enough.

Staff/Faculty

Tips for successful results

1. Meet as soon as possible to discuss the problem at hand.

2. Meet during a time where you will be undisturbed and away from customers

3. Listen intently and take notes

4. Meet again to discuss how this issues can be resolved

5. Stay professional at all times

Parent/Students

Tips for successful results

1. Meet just with the parent first

2. Listen to all issues, take notes then decide the best course of action

3. Meet with parent and student to discuss issues

4. If you decide it is best to part ways, then you must do it!

5. Don't take it personally even when it gets personal. Don't let lose your cool

Landlord/Business Associates

Tips for successful results

1. Send a certified letter with the issues you are having and set up a meeting

2. Decide up front what is the best course of action

3. Find a happy middle ground

4. Don't let them push you around

5. Stay business like at all times

Author

Angela D'Valda Sirico

Angela D'Valda Sirico

Originally from England, Angela spent her early years in Hong Kong where she studied with Carol Bateman. She continued her training at Arts Educational Trust in England. After moving to New York City she continued her studies with Martha Graham and Matt Mattox. She appeared with the Matt Mattox Company and toured with the first Disney On Parade working with Disney and N.B.C. Contracted to the Teatro National of Buenos Aires she performed for one year and spent an additional year as a featured soloist at the Teatro Maipo, Argentina. Travelling to Madrid, Spain she worked for Spanish television in a weekly variety show Tarde Para Todos and from there decided to form her own Dance Company. With the Company she choreographed and performed throughout Spain in theatres, and on television. Angela met her husband Steve while working together on a television special The Valerie Peters Show filmed in Tampa, Florida. In 1979 they formed the Adagio act DValda & Sirico appearing in theatres, clubs and on television shows such as David Letterman, Star Search and the Jerry Lewis Telethon. In 1982 they were contracted to Europe and appeared in a variety of shows in Spain, Portugal, Sweden, Finland, Switzerland and Italy before going to London, England where they appeared as Guest Artists for Wayne Sleep (formerly of the Royal Ballet) in his show Dash at the Dominium Theatre. Angela and Steve have owned and directed their dance studio in Fairfield, CT. for the past twenty two years and in 2005 added music and vocal classes to their curriculum. Angela served as chairperson for the tri state panel of the Royal Academy of Dancing and is Co-author of a Partner syllabus currently used for teacher training by Dance Educators of America. She continues to adjudicate and teach for major dance organizations and choreographs for theatre, television and conventions and was commissioned by Boston Ballet 11 to choreograph the highly acclaimed Brother Can You Spare A Dime? DValda & Sirico are currently in production choreographing the opening to the National Speakers Association convention on Broadway at the Marriott Marquis for August of 2008. Angela is co-owner of Dance Teacher Web designed as an online resource for teachers worldwide.

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